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Procloud promise

Cutting-edge technology
delivered with traditional values


We think the IT industry has a problem, and we think you’ll have experienced it too. IT service firms have become commoditised and impersonal. Clients only matter as revenue generators and bosses are preoccupied with productivity gains. Quotas and targets reign supreme and service is left to inexperienced juniors. We promise you a different type of service. We’re invested in clients’ success in a very personal way, because we believe our prosperity and yours are woven together. We care about your business performance and take the part we play in it very seriously.

We promise you

Personal
accountability

Technical
skills

Investment in
relationships

Focus on
the future

Personal accountability 

With us, IT really is personal. We’ve made an active decision to go above and beyond in our service and commitment. It’s a satisfying and sustainable way to work - for everyone. You can relax, putting your IT performance and security in our safe and dedicated hands. Our reward is loyal customers, great working relationships and success that’s built on long-term trust.

How we deliver this promise:

  • We only take on a limited number of new clients per year
  • A dedicated senior expert personally owns each client relationship
  • Each client has direct contact with one of our founders and directors

Why we believe personal accountability matters

Because call centre help desks and hierarchical corporate teams create frustration and anxiety. We all deserve to be treated as a priority, with our needs taken seriously.

Cutting edge technical skills

We over-invest in our skills to deliver excellent, innovative technology that does exactly what you need, so the people who use it can achieve more, for longer. We also over-invest in the delivery and service of this technology, so you know it will always work, as your organisation demands.

How we deliver this promise:

  • We’re choosy about the technology vendors we work with
  • We hire very selectively
  • Our people are Microsoft, HPE, Cohesity and VMware certified
  • Everyone completes at least two new certifications each year
  • Our senior team has 200+ years of industry expertise

Why we believe our technical expertise matters

Because even the best technology is only as good as the people designing and deploying it.

Investment in relationships

Our founders commit personally to each client, with a level of integrity that goes far beyond the usual client-supplier relationship. Our approach is built on doing an incredible job for a small number of clients whose loyalty holds the key to our own success. We’ll support you with a proactive, forward-thinking partnership for as long as you need it.

How we deliver this promise:

  • Constant communication - every client has a founder and director’s mobile number.
  • We meet clients regularly in person.
  • We only hire people who share our dedication to exceptional service.

Why we believe in over-investing in client relationships

Our uniquely personalised service is good for everyone. We can focus on doing what we care about and do it well. Our customers are happy and thriving, and so are we.

Focus on the future

We want to be by your side as you grow. We deliver without boundaries: when the work expands and you need us to do more, we’re happy. It shows us that your business is flourishing, and we’re proud to be playing a part in your success. We want to be expert partners that have your back, for the long-term.

How we deliver this promise:

  • We expect and accept scope creep
  • We get cracking with the work instead of quibbling over admin
  • We don’t obsessively watch the clock or charge by the hour

Why we believe a focus on your future matters

Our people and our business thrive on sustained client relationships - and friendship. To maintain the privilege of this trust through the years, we get personally involved in customers’ long-term goals and success.

why we do it

Our unique approach works for everyone

What difference does it make? The results speak for themselves. We’re proud that by delivering cutting edge technology through traditional, personal service, we help our customers to thrive and succeed. We also enjoy great working relationships, a positive atmosphere and a flourishing ProCloud business built on long-term trust and commitment.

10-15%

sustainable YOY business growth

98%

client retention

5years

average employee length of service

97%

employee
retention

For personal IT service, let's talk

With our unique IT services approach, everyone thrives.

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