Senior IT Infrastructure Engineer
The Senior IT Infrastructure Engineer will deliver technical solutions and support to customers allowing them to maximize their investment in technology. The ideal candidate will have a minimum of five years’ experience in customer-facing roles and success implementing cloud-based solutions, migrating workloads to the cloud, and experience with connecting and managing hybrid cloud environments.
Building upon solid IT project experience relative to their level, architects will work with customers in:
• The delivery of high quality engagements around Microsoft/HPE solution areas, technologies and products in diverse client environments.
• The design and development of integrated solutions using latest generation products and technologies.
• Understanding the relevant application, infrastructure and operations implications of the developed solution.
Technical Skills:
• Deep understanding of cloud computing technologies, business drivers, and emerging computing trends
• Deep technical experience in infrastructure design including private and public cloud, networking, virtualisation, identity, security and storage.
• Understanding of how to build resilient multi-site architectures
• Experience with Windows, Linux, Hyper-V, VMware, SQL, Exchange, Office 365, Azure, RDS
Non Technical Skills:
• Services project management
• Building Customer/Partner Relationships
• Proven track record of driving decisions collaboratively, resolving conflicts and ensuring follow through
• Presentation skills with a high degree of comfort with both large and small audiences
• Prior work experience in a Consulting/Architecture position within a software and/or services company
• Problem-solving mentality leveraging internal and/or external resources
• Exceptional verbal and written communication
Certifications:
Microsoft, VMware, HPE and Cisco certifications a distinct advantage. Ongoing training and certification will play a central part in the role.
Please apply with current CV to careers@procloud.ie
Cloud Technician
We are looking for technically skilled candidates with excellent interpersonal skills for the Cloud Technician Support position. Cloud Technicians troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.
Cloud Technician Responsibilities:
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their issue.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve an issue.
- Following up with clients to ensure the issue is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
Cloud Technician Requirements:
- Degree in Computer Science or Information Technology.
- Certification in Microsoft, Linux, or Cisco is advantageous.
- Prior experience in tech support, desktop support, or a similar role.
- Proficiency in Windows/Linux/Mac OS.
- Experience with remote desktop applications and help desk software.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
Please apply with current CV to careers@procloud.ie
Data Analyst
Using SQL and similar software to run data queries.
Maintaining data integrity and security.
Ensuring the proper sorting and organizing of databases.
Taking extra security precautions when handling personally identifiable data.
Adhering to legal and regulatory standards.
Adhering to company data guidelines.
Transforming or transferring data upon request.
Helping develop reports and analysis.
Troubleshooting the reporting database environment and reports.
Performing data requests in a timely manner.
Preparing data for meetings and presentations.
Communicating data reports to clients.
Ensuring data is adequately backed up.
Providing technical expertise on data storage structures, data mining, and data cleansing.
Data Analyst Requirements
Degree in Information Systems or related field.
Min 2 years’ experience with database administration.
Proficiency with database languages such as SQL.
Analytical mindset.
Attention to detail.
Outstanding organizational skills.
Excellent written and verbal communication.
Good interpersonal skills.
Please apply with current CV to careers@procloud.ie