Role overview
The IT Infrastructure Specialist, reporting to the Director of Private Cloud, will work as part of a small specialist team who deliver highly technical solutions and support to our enterprise client base, allowing them to maximize their investment in Information technology by supporting the deployment of high-quality Infrastructure solutions and technologies in diverse client environments.
This role will provide a superb opportunity to be trained in and work with cutting edge technology using HP Enterprise, VMWare and Microsoft solutions across server, storage, cloud, networking, virtualisation and security.
Main responsibilities
- Set up monitoring tools and dashboards to track the performance and health of applications and infrastructure, configuring proactive alerts.
- Provide operational and technical support to clients both remotely and onsite.
- Log account activity and ensure client documentation is always up to date.
- Complete daily checks and administrative tasks.
- Complete required industry certifications related to key vendors.
- Support site upgrades and project deployments.
- Develop and maintain strong relationships with clients and third-party vendors
- Support projects across other areas in the company.
Role requirements
A third level qualification in computer science or equivalent is required along with 12- 18 months’ experience in an IT environment. Some knowledge of the principles of infrastructure and VMware in the Private & Hybrid Cloud domain, as well as an understanding of network infrastructure devices, firewalls and active directory administration is also required.
The following non-technical skills are required with the role involving a high level of interpersonal engagement internally and externally, and a responsive, client-focused approach at all times:
- Excellent verbal and written communication skills
- Good analytical and problem-solving skills
- Ability to work both independently and as part of a team
- Structured approach to work, with a high level of attention to detail.
