Longford County Council is responsible for local government in Longford, Ireland. Like other county councils in the country, it has a large workforce with varying roles and responsibilities.
HR is a crucial function in Longford County Council, including in relation to ensuring the standard of service delivered to ratepayers is constantly improved. Therefore, like other organisations, performance management is an important part of the HR function. However, the performance management process in Longford County Council was not efficient, as it was paper based. The council also struggled to optimise employee engagement with the performance management process, plus decisions taken during performance management reviews were subjective. This presented additional HR challenges.
Longford County Council wanted a solution to not only digitise the process, but to make better use of data to improve decision making.
We developed an analytics solution for Longford County Council using Power Apps and Power Automate from Microsoft. This enabled the Procloud team to eliminate the paper-based performance management system, replacing it with a digital process.
The collection, use, and analysis of data were also digitised and improved, with better reporting and workflows that enabled data-driven decision-making.
The performance management process at Longford County Council was time-consuming and inefficient, largely because it was paper based.
We weren’t getting the levels of employee engagement that we wanted either, and the decision-making process was challenging, largely because there was very little data available to make decisions with.